Terms of service
TERMS OF SERVICE
Updated: 12/18/2025
OVERVIEW
Welcome to Livora. Throughout the site, the terms “we”, “us” and “our” refer to Livora. Livora offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. For purposes of these Terms, “Livora,” “we,” “us,” and “our” refer to ApexStream LLC, doing business as Livora.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, merchants, vendors, and contributors of content.
If you do not agree to these Terms, you may not access the website or use our Services.
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction, or that you have given us consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction.
A breach of these Terms may result in immediate termination of Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission by us.
SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION
We are not responsible if information on this site is inaccurate, incomplete, or outdated. Any reliance on the material is at your own risk.
SECTION 4 – MODIFICATIONS TO THE SERVICE & PRICES
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service at any time without notice.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online and are subject to return or exchange only according to our Return & Refund Policy.
We reserve the right to limit sales by person, region, or jurisdiction, and to discontinue products at any time.
SECTION 5A – LIMITATION OF LIABILITY (PRODUCT USE)
Livora shall not be liable for injury, damage, or loss resulting from misuse or improper handling of the SilkGlide Pro or any other Livora product.
Misuse includes, but is not limited to:
• Use inconsistent with provided instructions
• Failure to follow safety guidelines
• Unauthorized modifications
Use of Livora products is at your own risk.
SECTION 5B – LIFETIME WARRANTY (SILKGLIDE PRO)
Livora offers a Lifetime Warranty covering defects in materials or workmanship under normal use to the original purchaser only.
This warranty does not cover misuse, accidents, or unauthorized alterations. If the product is discontinued or Livora ceases operations, the warranty becomes void.
SECTION 6 – ACCURACY OF BILLING & ACCOUNT INFORMATION
We reserve the right to refuse or cancel orders, limit quantities, and restrict orders that appear fraudulent or commercial in nature.
You agree to provide current, complete, and accurate purchase and account information.
Livora reserves the right to refuse service, cancel orders, terminate subscriptions, or restrict accounts that show signs of fraud, abuse, excessive refunds, reselling activity, or violations of these Terms.
SECTION 6A – SUBSCRIPTION SERVICES & AUTO-RENEWAL
Certain products offered on livora.co may be sold as subscriptions.
By purchasing a subscription, you expressly authorize Livora to store your payment method securely and charge it automatically on a recurring basis at the interval selected at checkout (for example, monthly), until the subscription is canceled or paused.
Subscriptions automatically renew unless canceled prior to the next billing date. It is the customer’s responsibility to manage, pause, or cancel their subscription before billing.
Once a subscription charge has been processed, it is non-refundable.
Cancellation applies only to future billing cycles and does not reverse charges already processed.
Subscriptions may be managed using the subscription management link provided in your order confirmation email or by contacting hello@livora.co.
All subscription billing, cancellations, and refunds are governed by Livora’s Subscription & Cancellation Policy and Return & Refund Policy, which are incorporated into these Terms by reference.
SECTION 7 – OPTIONAL TOOLS
Any optional third-party tools are provided “as is” without warranties. Use is at your own risk.
SECTION 8 – THIRD-PARTY LINKS
We are not responsible for third-party websites or materials. Complaints should be directed to the third party.
SECTION 9 – USER COMMENTS & FEEDBACK
By submitting comments or feedback, you grant Livora the right to use them without restriction or compensation.
SECTION 10 – PERSONAL INFORMATION
Personal information is governed by our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES & OMISSIONS
We reserve the right to correct errors or cancel orders if information is inaccurate at any time.
SECTION 12 – PROHIBITED USES
You are prohibited from using the site for unlawful purposes, infringing intellectual property, submitting false information, or engaging in fraudulent activity.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
All products and services are provided “as is” and “as available.” Livora shall not be liable for indirect, incidental, or consequential damages to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Livora and its affiliates from any claims arising from your breach of these Terms.
SECTION 15 – SEVERABILITY
If any provision is found unenforceable, the remaining provisions remain in effect.
SECTION 16 – TERMINATION
We may terminate Services at any time for violations of these Terms. Obligations incurred prior to termination survive.
SECTION 17 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Livora and supersede prior agreements.
SECTION 18 – DISPUTE RESOLUTION & ARBITRATION (U.S. CUSTOMERS)
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Any dispute, claim, or controversy arising out of or relating to these Terms, your purchase, or your use of Livora products or services shall be resolved through binding individual arbitration.
Arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules and may be conducted by telephone, video conference, or written submissions.
YOU AND LIVORA AGREE THAT CLAIMS MAY ONLY BE BROUGHT IN AN INDIVIDUAL CAPACITY AND NOT AS A CLASS OR REPRESENTATIVE ACTION.
You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to hello@livora.co.
SECTION 19 – GOVERNING LAW
• United States Customers: These Terms are governed by the laws of the United States, without regard to conflict-of-law principles.
• European Union Customers: These Terms are governed by applicable EU consumer protection laws.
• Other International Customers: These Terms are governed by applicable local consumer laws where required.
Nothing in these Terms limits statutory consumer rights.
SECTION 20 – CHANGES TO TERMS
We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance of changes.
SECTION 21 – CONTACT INFORMATION
Questions about these Terms should be sent to:
Email: hello@livora.co