Cancellation policy

Subscription & Cancellation Policy

Last Updated: 12/18/2025

1. SUBSCRIPTION OVERVIEW

Some products on livora.co are offered as subscriptions. When you purchase a subscription, you agree to receive recurring deliveries at the frequency selected at checkout.

By completing your purchase, you authorize Livora to securely store your payment method and automatically charge it on a recurring basis until the subscription is canceled or paused.

2. BILLING & AUTO-RENEWAL

• Subscriptions automatically renew at the selected interval (for example, monthly)
• Your payment method is charged before each shipment
• Each subscription order is billed separately, unless otherwise stated
• Subscription pricing may change with advance notice where required by law

3. MANAGING YOUR SUBSCRIPTION

You may manage your subscription at any time by:

• Using the subscription management link in your order confirmation email
• Logging into your customer account
• Contacting us at hello@livora.co

You may:

• Skip upcoming deliveries
• Change delivery frequency
• Update your shipping address
• Update payment information
• Pause or cancel your subscription

4. CANCELLATION POLICY

• Subscriptions must be canceled before the next billing date to avoid being charged
• Cancellations apply to future billing cycles only
• Once a subscription charge has been processed, it cannot be refunded
• Orders that have already been processed or shipped cannot be canceled

It is the customer’s responsibility to manage their subscription prior to billing.

Failure to cancel a subscription before billing does not qualify for a refund.

5. FAILED PAYMENTS

If a subscription payment fails:

• We may attempt to reprocess the charge automatically
• The subscription may be temporarily paused
• You are responsible for updating payment details to resume service

6. SUBSCRIPTION RETURNS & REFUNDS

• Subscription charges are non-refundable once processed
• Used subscription products are not eligible for return
• Unopened subscription products may only be returned if permitted under our Return & Refund Policy

7. SUBSCRIPTION LIMITATIONS

• Subscription discounts cannot be combined with other promotions unless stated
• Subscriptions are for personal use only and may not be resold
• We reserve the right to limit or cancel subscriptions showing signs of abuse, fraud, or reselling

8. CUSTOMER RESPONSIBILITIES

By subscribing, you agree to:

• Maintain accurate billing and shipping information
• Monitor billing dates and confirmation emails
• Review all subscription terms before purchasing

9. CONTACT INFORMATION

For subscription assistance, please contact hello@livora.co and include your order number.